Comentarios

9,0
Puntuación

Desglose de la puntuación

Limpieza
9,5
Confort
9,4
Ubicación del alojamiento
9,7
Servicios
8,9
Personal
9,1
Relación calidad-precio
7,4

Comentarios

    Carlos Alberto Castillo
    ec

    Puntuación

    9,6
    17 de abril de 2018

    Muy bueno

    Nada
    Todo
    RICARDO
    ec

    Puntuación

    5,8
    9 de marzo de 2018

    Penosa Decepcion

    Reservamos y pagamos por una habitacion tipo suite con vista al mar, y recibimos una habitacion tipo suite con vista a la que el gerente del hotel llamaba vista parcial al mar, ya que estaba ubicada en una esquina y tocaba salir a la terraza para divisar una parte de agua y mayormente el malecon de San Cristobal. Razon por la cual solicitamos nos reubiquen en una habitacion con las caracteristicas por la que habiamos pagado, a lo que el gerente indicaba que habia una disponible pero que a la mañana siguiente iban a llegar unos huespedes frecuentes que habian pedido precisamente lo que nosotros, con la unica diferencia que a ellos si se lo iban a dar. Dada nuestra insatisfaccion e indignacion, le requerimos al gerente que unicamente ibamos a permanecer 2 dias (tiempo de espera en que nos prometio buscarnos una solucion) y no los 4 por los que ya habiamos pagado con la tarjeta de credito, a lo que el gerente muy amable nos dijo que no habria ningun inconveniente y que nos daria una nota de credito por las 2 noches que no ocupamos el servicio del hotel y que el reverso por el 50% del pago a la tarjeta lo solicitarian y que demoraria 5 dias laborables. En resumen esto ultimo nunca ocurrio, ya llevamos 2 semanas y aun no se ha efectuado tal reverso de pago en la tarjeta de credito por lo q acudimos a la institucion financiera para que se inicie el reclamo por esa via. Al registrar nuestro reclamo nos enteramos que tal compra de hospedaje configuraba como un gasto en el exterior lo que nos penaliza aun mas pues los ecuatorianos tenemos un cupo maximo de 5000 dolares para gastos en el exterior exentos del ISD. Yo me pregunto: como puede ser que habiendonos hospedados en un hotel del pais Ecuador y con factura autorizada SRI, el gasto se considere como salida de divisas ?? Gracias por todo y esperemos no seguir encontrandonos con mas sorpresas! No es la manera de hacer negocios señores, es mi humilde opinion.
    El personal del comedor fue muy amable y servicial.
    ec

    Puntuación

    10
    18 de octubre de 2017
    Esta entrada no tiene comentarios.
    ec

    Puntuación

    5,0
    16 de octubre de 2017

    El sitio es el más

    El personal muy mal capacitado. No pudieron solucionar cosas simples. No cumplían con lo que ofrecían. Les pides cosas y luego contestan "es que me olvide" En el restaurante se demoran demasiado en servir y órdenes incompletas, era una mesa de 8.
    La vista, la arquitectura y limpieza.
    NELSON
    ec

    Puntuación

    8,8
    15 de agosto de 2017

    Pacífica

    No hay centro de negocios
    El personal muy amable
    Maria Isabel
    ch

    Puntuación

    9,5
    8 de agosto de 2017

    Hotel bien situado y perfecto para descansar

    Todo Me gustó
    Sólo nos quedamos una noche, pero nos gustó mucho la atención del muy joven personal, la habitación muy grande y cómoda. Al salir del hotel hay una mini playa llena de lobos marinos, muy hermosos.
    Veronica
    ec

    Puntuación

    7,5
    4 de abril de 2018

    The facilities are nice but the hotel could be managed better.

    For the price of the hotel, there were things that did not live up to my expectations. For example, the pool/jacuzzi did not work, they charge you extra for bacon in your eggs (seems ridiculous for the price per room), and service could be better.
    The hotel´s location is great.
    us

    Puntuación

    10
    31 de marzo de 2018
    Esta entrada no tiene comentarios.
    Pablo
    ec

    Puntuación

    9,6
    11 de marzo de 2018

    Excellent hotel

    Nothing
    Staff, room, food
    Yasmin

    Puntuación

    9,6
    18 de enero de 2018
    Esta entrada no tiene comentarios.
    Christine
    us

    Puntuación

    6,2
    3 de enero de 2018

    Overpriced.

    For the cost, we expected more from this hotel. All of the 'luxury' aspects were lacking - the very tiny pool was closed or being used for scuba lessons, the hot tub wasn't working, the breakfast buffet was minimal, and the bar service was painfully slow. The door to our room was warped and scraped the floor, and we had to push HARD to get it to open. Our key cards worked 50% of the time. They didn't even provide a carafe of drinkable water in our room (unlike every other hotel we stayed in), instead forcing us to refill tiny little glasses at a jug down the hall!! Never mind that at check in, they couldn't figure out if I had paid a deposit yet. Fortunately, they were full and we could only reserve two nights - the remainder of our time on San Cristobal we stayed at Casa Opuntia just two doors down the beach - half the price, and a MUCH more charming hotel.
    Location.
    us

    Puntuación

    7,5
    1 de enero de 2018
    Esta entrada no tiene comentarios.
    cindy
    us

    Puntuación

    8,8
    22 de diciembre de 2017

    hip hotel with best view in town

    Lots of white in this hotel, so its hard to keep it looking crisp and clean, but they try. Dining prices were on high side. Wifi was really spotty to the point of being aggravating-even check out took forever because of the wifi being down. They probably should print out the invoices during the night to avoid the stress in the morning if it isn't working! I should note, wifi is spotty everywhere on this island. Not a single english cable channel. Even though most of staff was really accommodating, there was one person who just seemed lost in translation. Anytime I asked for something: soap in the lobby bathroom, tour price, etc. I had to ask more than once and finally just gave up and walked away.
    Best location in town, a few steps away from the sea lions! Dining and cocktails with a view. Hip beach hotel. Room was a good size, we had a balcony with a partial view, but never used it. The two clean swimming pools were great for our 5 year old. Some staff members really went out of their way-one of the front desk ladies (I forgot her name) walked us to the pier and helped us get a water taxi for a tour around the bay. Another staff member was great about tips on what to do with a child, even looking up the tide times, etc.
    au

    Puntuación

    9,2
    17 de diciembre de 2017
    Esta entrada no tiene comentarios.
    Anne
    us

    Puntuación

    9,6
    21 de octubre de 2017
    The bed was comfortable but the pillows were not soft enough.
    The hotel is beautiful, conveniently located and the staff were wonderful. The breakfast buffet was excellent. I also had a delicious bowl of soup at the restaurant for dinner one night.
    Anna
    gb

    Puntuación

    7,9
    6 de octubre de 2017

    Gorgeous hotel in an incredible location

    Unfortunately the cost of everything- The restaurant is painfully expensive ($4.50 for an espresso, $16 for a small soup, 35 for a main etc) the washing ($4-$6 per item) and the nightly charge was really high for San Cristobal/Ecuador. Some staff were perfect and truly exceptional, others had a lot to be desired and lacked the "can do" attitude that a true 5 star requires. We were granted a late check out, then at the 10am check out time were told we needed to change rooms immediately, so we needed to drop everything to do this straight away. The pool was empty during our stay.
    Beautiful, modern hotel in an amazing location with great rooms. The Sea lions out the front of the hotel are so wonderful to watch from the balcony (sea view rooms are a must!) Oliver at reception was incredible. He went above & beyond to help us during our stay and we were incredibly lucky to have his help.
    katherine
    us

    Puntuación

    9,2
    25 de septiembre de 2017
    Esta entrada no tiene comentarios.
    at

    Puntuación

    10
    19 de septiembre de 2017
    Great staff and location! 100% recommended! The staff was very helpfull and polite. Our room had an excellent view at the beach and the sea lions.
    Richard
    us

    Puntuación

    10
    7 de septiembre de 2017
    Esta entrada no tiene comentarios.
    Chris
    us

    Puntuación

    8,3
    4 de septiembre de 2017
    Esta entrada no tiene comentarios.
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